murmur
Return an online order
Get your money back or exchange that item that didn't work out.
the scenario
try to:
- Explain why you're returning it
- Ask about the return process
- Get a return label or authorization
- Confirm the refund timeline
How the call starts
In murmur, Customer Service picks up. This is the first thing you hear, and a line you can answer with.
them
Thank you for calling customer service. How can I assist you today?
you
hi, i'd like to return an order i received
What to cover
- Explain why you're returning it
- Ask about the return process
- Get a return label or authorization
- Confirm the refund timeline
Write these down before you dial. Build a script for this call with your own details.
Rehearse it once first
Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.
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Report a Lost ItemTrack down your lost stuff by calling the right people.
Rehearse the call before you dial
murmur is on the App Store, for iPhone.
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