murmur
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Fix an issue

Get your problem solved without losing your cool or your time.

the scenario
mediumCustomer servicewith Customer Support
try to:
  • Explain what went wrong
  • Say what you need to fix it
  • Ask when it'll be resolved
  • Get a reference number
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, Customer Support picks up. This is the first thing you hear, and a line you can answer with.

them

Thank you for calling customer support. How can I help you today?

you

hi, i'm calling about a problem with my order

What to cover

  1. Explain what went wrong
  2. Say what you need to fix it
  3. Ask when it'll be resolved
  4. Get a reference number

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

More customer service calls

Book a TableCall a restaurant and secure that perfect dinner spot with confidence. Order FoodMaster the art of calling in your food order like a pro. Order at a Coffee ShopNavigate that complex drink order like it's no big deal. Schedule a HaircutBook that appointment and get the look you actually want. Report a Lost ItemTrack down your lost stuff by calling the right people. Return an Online OrderGet your money back or exchange that item that didn't work out.

All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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