murmur
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Report a lost item

Track down your lost stuff by calling the right people.

the scenario
easyCustomer servicewith Lost & Found
try to:
  • Describe the item clearly
  • Mention when and where you lost it
  • Leave your contact info
  • Ask about their lost and found process
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, Lost & Found picks up. This is the first thing you hear, and a line you can answer with.

them

Hello, this is the lost and found desk. How can I help you?

you

hi, i think i left something here earlier

What to cover

  1. Describe the item clearly
  2. Mention when and where you lost it
  3. Leave your contact info
  4. Ask about their lost and found process

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

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All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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