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How to cancel a gym membership over the phone

Cancel a membership with a rep who's trained to talk you out of it.

the scenario
easyCustomer servicewith FitLife
try to:
  • Say you want to cancel
  • Decline the save offers
  • Confirm the final date and any fees
  • Ask for written confirmation
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, FitLife picks up. This is the first thing you hear, and a line you can answer with.

them

Thanks for calling FitLife! How can I help you today?

you

hi, i'd like to cancel my membership please

What to cover

  1. Say you want to cancel
  2. Decline the save offers
  3. Confirm the final date and any fees
  4. Ask for written confirmation

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

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All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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