murmur
The angry caller
Staying calm, acknowledging the problem and giving one concrete next step.
Customer service call practice with an AI customer
Practice the hard calls before a real customer is on the line: the angry one, the refund you cannot give, the problem with no fix yet.
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murmur
hey.wanna rehearse a phone call?
you call · the olive tree
book a table
book a table for two on friday.
the scenario
book a table
book a table for two on friday.
calling…
end call
murmur
one quick check first.
tick the box and the call starts on its own.
0:00 / 3:00
book a table
+your goal
book a table for two on friday.
end call
feedback
call ended that's one call rehearsed. in the app, this is where you'd get feedback on how it went.- feedback on what to say next time
- scenarios from refunds to salary talks
- calls up to 30 minutes
murmur
you've had today's call. the app has many more scenarios, calls up to 30 minutes, and feedback after each one.murmur
the call needs your microphone. allow it from the icon in your address bar, then try again. nothing is recorded.murmur
the line's busy. try again later, or call from the app now.
- AppleApp of the Day
- App StoreBest New Apps
or try another call
A real call, up to 3:00. Uses your microphone. Your voice is streamed live and never recorded.
What to rehearse
The no
Saying what policy does not allow, and offering what you can do instead.
The unknown
Telling a customer there is no fix time yet, and when they will hear from you.
How to set it up in murmur
- Write your own scenario: describe the customer and what went wrong.
- Set your goal, for example the customer agrees to the next step.
- Take the call. Afterwards you see the transcript, which goals you hit and a line to try next time.
For a whole team
We can build the scenarios from your own scripts and knowledge base, and run them inside your environment if your material has to stay in-house. Call practice for teams
Questions
How do I practice customer service calls?
Take mock calls out loud with someone playing the customer. In murmur a realistic AI voice plays the customer from a scenario you describe.
Can it play our customers and our policies?
For teams we can write the callers from your own scripts, help articles and call notes.
Is anything recorded?
No. Voice is streamed during the call and is not recorded.
Rehearse the call before you dial
murmur is on the App Store, for iPhone.
- AppleApp of the Day
- App StoreBest New Apps