murmur
Support
- A customer who is angry before you say hello
- A refund that policy does not allow
- An outage with no fix time yet
Your team's hardest calls, rehearsed first
Reps roleplay the angry customer, the cold call and the price objection with an AI caller, before a real one is on the line.
- Featured onProduct Hunt
- Grant recipientElevenLabs
- Featured byGoogle Ventures
murmur
hey.wanna rehearse a phone call?
you call · the olive tree
book a table
book a table for two on friday.
the scenario
book a table
book a table for two on friday.
calling…
end call
murmur
one quick check first.
tick the box and the call starts on its own.
0:00 / 3:00
book a table
+your goal
book a table for two on friday.
end call
feedback
call ended that's one call rehearsed. in the app, this is where you'd get feedback on how it went.- feedback on what to say next time
- scenarios from refunds to salary talks
- calls up to 30 minutes
murmur
you've had today's call. the app has many more scenarios, calls up to 30 minutes, and feedback after each one.murmur
the call needs your microphone. allow it from the icon in your address bar, then try again. nothing is recorded.murmur
the line's busy. try again later, or call from the app now.
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or try another call
A real call, up to 3:00. Uses your microphone. Your voice is streamed live and never recorded.
What your team can rehearse
Sales
- The first ten seconds of a cold call
- Getting past the front desk
- An objection on price
Front desks and clinics
- Booking and rebooking under time pressure
- Giving news the caller does not want
- A complaint that needs a calm answer
Home services
- Booking a call-out from a worried caller
- Quoting a price on the phone
- A customer who disputes the invoice
Hiring
- A recruiter's first phone screens
- The salary expectations question
- Turning a candidate down kindly
Managers
- Feedback the person will not like
- A pay conversation
- Letting someone go
Practice that sounds like a phone call
murmur is an iPhone app, and practice looks and sounds like a call: someone picks up, talks, interrupts and pushes back. Reps rehearse in the format they will use with customers, a few minutes at a time, wherever they are.
Built on your material
We write the scenarios from your scripts, help articles and call notes. The AI caller asks about your products by name, quotes your policies back at the rep, and pushes back the way your customers do.
Feedback your leads recognise
After each call the rep gets the transcript, which goals they hit and a line to try next time. We can set those goals to follow the checklist your team already uses to review calls.
Kept in-house when it has to be
Voice is streamed during a call and is not recorded. For teams that cannot send customer data outside, we can deploy the practice callers inside your own environment, so your material stays with you.
How a pilot works
- Send us the calls your new hires struggle with.
- We build them as scenarios with an AI caller.
- Your team practices, and you see which parts they find hard.
Questions
Is this the same as the murmur app?
It uses the same realistic voice and the same feedback after each call. The team version adds scenarios written for your company, from your own material.
Can the AI play our customers?
Yes. We write the caller from your scripts, help articles and call notes, so it asks about your products and pushes back the way your customers do.
Where does our data go?
Voice is streamed during a call and is not recorded. If you need everything to stay inside your own environment, we can deploy the practice callers there.
Is this AI sales roleplay?
Yes, for calls. A rep plays their own role and the AI plays the prospect or the customer, with the objections your team hears most. It covers support and front-desk calls as well as sales.
Which languages does it cover?
English, French, Spanish, German and more. The caller follows the language your team member speaks.
Guides for team leads
Guide for support teams15 customer service calls worth rehearsingThe calls that go wrong in a new hire's first week, each with a first line.
Guide for sales teamsCold call openers, and what to say after "not interested"Four openers and replies to the five brush-offs every caller hears.
Playbook for team leadsHow to onboard a support team with practice callsA two-week plan: what to rehearse, how to review it, when a rep is ready.
Rehearse the call before you dial
murmur is on the App Store, for iPhone.
- AppleApp of the Day
- App StoreBest New Apps