murmur
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Negotiate a bill

Talk a too-high bill down before you pay it.

the scenario
mediumCustomer servicewith Billing Support
try to:
  • Name the charge you think is too high
  • Ask what discounts or plans exist
  • Mention you're considering switching
  • Get the new amount confirmed
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, Billing Support picks up. This is the first thing you hear, and a line you can answer with.

them

Thanks for calling billing support. What can I do for you today?

you

hi, my last bill seems really high and i'd like to talk about it

What to cover

  1. Name the charge you think is too high
  2. Ask what discounts or plans exist
  3. Mention you're considering switching
  4. Get the new amount confirmed

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

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All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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