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Dispute a parking fine

Challenge a parking ticket without losing your cool.

the scenario
mediumCustomer servicewith Parking Services
try to:
  • State the ticket number and why you're disputing
  • Give your evidence calmly
  • Ask about the formal appeal process
  • Get a reference number
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, Parking Services picks up. This is the first thing you hear, and a line you can answer with.

them

Parking services, good morning. How can I help?

you

hi, i'm calling about a parking fine i'd like to dispute

What to cover

  1. State the ticket number and why you're disputing
  2. Give your evidence calmly
  3. Ask about the formal appeal process
  4. Get a reference number

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

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All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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