murmur
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Complain about a wrong order

Get what you actually ordered without losing your cool.

the scenario
easyCustomer servicewith Customer Service
try to:
  • Explain what was wrong with your order
  • Say what you'd like them to do about it
  • Stay calm and polite
  • Confirm the resolution
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, Customer Service picks up. This is the first thing you hear.

them

Thanks for calling. I'm sorry to hear there was an issue. What happened?

What to cover

  1. Explain what was wrong with your order
  2. Say what you'd like them to do about it
  3. Stay calm and polite
  4. Confirm the resolution

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

More customer service calls

Book a TableCall a restaurant and secure that perfect dinner spot with confidence. Order FoodMaster the art of calling in your food order like a pro. Fix an IssueGet your problem solved without losing your cool or your time. Order at a Coffee ShopNavigate that complex drink order like it's no big deal. Schedule a HaircutBook that appointment and get the look you actually want. Report a Lost ItemTrack down your lost stuff by calling the right people.

All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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