murmur
How to cancel a subscription over the phone
End that service you forgot about without getting talked out of it.
the scenario
try to:
- State that you want to cancel
- Stay firm if they try to keep you
- Confirm the cancellation date
- Ask for confirmation by email
How the call starts
In murmur, Customer Service picks up. This is the first thing you hear.
them
Hi, thanks for calling. I see you have an account with us. How can I help today?
What to cover
- State that you want to cancel
- Stay firm if they try to keep you
- Confirm the cancellation date
- Ask for confirmation by email
Write these down before you dial. Build a script for this call with your own details.
Rehearse it once first
Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.
More customer service calls
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Fix an IssueGet your problem solved without losing your cool or your time.
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Schedule a HaircutBook that appointment and get the look you actually want.
Report a Lost ItemTrack down your lost stuff by calling the right people.
Rehearse the call before you dial
murmur is on the App Store, for iPhone.
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