murmur
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Dispute a charge

Get that mystery charge on your statement sorted out.

the scenario
easyMoneywith Billing Department
try to:
  • Identify the charge you're disputing
  • Explain why you think it's wrong
  • Ask about the dispute process
  • Get a reference number
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, Billing Department picks up. This is the first thing you hear.

them

Thank you for calling our billing department. How can I help?

What to cover

  1. Identify the charge you're disputing
  2. Explain why you think it's wrong
  3. Ask about the dispute process
  4. Get a reference number

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

More money calls

Call Your BankSort out that account question without getting lost in phone menus. Negotiate Rent with LandlordTry to lower your rent or negotiate terms like a grown-up. Ask to Split Bills DifferentlySuggest a fairer way to split shared expenses with roommates or friends. Ask Parents for MoneyRequest financial help from family when you really need it. Ask Friend to Pay You BackRequest money back from a friend who owes you without ruining the friendship.

All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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