murmur
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Call your bank

Sort out that account question without getting lost in phone menus.

the scenario
easyMoneywith First National
try to:
  • Explain what you need help with
  • Verify your identity when asked
  • Confirm the resolution
  • Ask if there's anything else to do
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, First National picks up. This is the first thing you hear.

them

Thanks for calling First National. I've got your account up - what's the question?

What to cover

  1. Explain what you need help with
  2. Verify your identity when asked
  3. Confirm the resolution
  4. Ask if there's anything else to do

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

Download murmur on the App Store

More money calls

Dispute a ChargeGet that mystery charge on your statement sorted out. Negotiate Rent with LandlordTry to lower your rent or negotiate terms like a grown-up. Ask to Split Bills DifferentlySuggest a fairer way to split shared expenses with roommates or friends. Ask Parents for MoneyRequest financial help from family when you really need it. Ask Friend to Pay You BackRequest money back from a friend who owes you without ruining the friendship.

All calls

Rehearse the call before you dial

murmur is on the App Store, for iPhone.

Download murmur on the App Store
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