Fire an employee

How the call starts

In murmur, Jesse picks up. This is the first thing you hear.

What to cover

1. State the decision early and clearly
2. Give the concrete reason
3. Explain what happens next
4. Hold the line through pushback
5. Keep it respectful throughout

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

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