Reschedule an appointment: what to say

A line to open with

What to cover

1. Give your name and the appointment you have
2. Say you need a different time
3. Offer two options that work for you
4. Confirm the new date and time

Worth knowing

• You don't have to give a reason. Needing a different time is enough.
• Call as early as you can. More notice means more free slots.
• Write the new time down while you are still on the line.

Rehearse it once first

This call is not one of murmur's built-in scenarios, so write it as your own: say who answers and what you want from the call, and murmur plays the other side. Afterwards you see which goals you hit.

Work calls that are built in