murmur
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Refill a prescription

Call the pharmacy and get your medication sorted out.

the scenario
easyMedicalwith Greenfield Pharmacy
try to:
  • Give your name and prescription number
  • Ask when it'll be ready
  • Confirm the pharmacy location
  • Ask about any refills remaining
rehearse this call in murmur
Before a call: the scenario 'ask boss for time off' with three things to try, while the call connects

How the call starts

In murmur, Greenfield Pharmacy picks up. This is the first thing you hear.

them

Hi, thanks for calling Greenfield Pharmacy. What can I do for you?

What to cover

  1. Give your name and prescription number
  2. Ask when it'll be ready
  3. Confirm the pharmacy location
  4. Ask about any refills remaining

Write these down before you dial. Build a script for this call with your own details.

Rehearse it once first

Reading a checklist is the easy part. Saying it to someone who answers back is where calls go wrong. In murmur you make this call out loud, the other side reacts, and afterwards you see which of these goals you hit.

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Rehearse the call before you dial

murmur is on the App Store, for iPhone.

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