Cancel an appointment: what to say

A line to open with

What to cover

1. Give your name and the appointment you have
2. Say you need to cancel
3. Ask whether there is a fee or a notice period
4. Ask to rebook, if you want to

Worth knowing

• A short call beats not turning up. Offices would rather give the slot to someone else.
• If they ask why, one sentence is enough.
• Ask for a confirmation by text or email.

Rehearse it once first

This call is not one of murmur's built-in scenarios, so write it as your own: say who answers and what you want from the call, and murmur plays the other side. Afterwards you see which goals you hit.

Work calls that are built in